Return & Exchange Policy
Thank you for choosing Soulshine Wellness Products. Please review our return, exchange, and cancellation policies below.
General Return Policy
Because most THC and CBD products are considered perishable items with a recommended shelf life, all sales are final. We do not offer refunds or returns on any purchased items. We do not offer a return of payment for any reason.
Order Cancellations & Modifications
All orders are final once payment has been processed.
No updates, changes, or cancellations are permitted after an order is placed. Prior to submitting your order, please thoroughly review all items in your shopping bag to ensure accuracy.
Damaged Items
If you receive a damaged item, such as a broken product or a malfunctioning battery, we are happy to assist you with an exchange.
- Exchange Only: Damaged products can only be exchanged for the exact same item originally purchased.
- Shipping Costs: The damaged item must be returned to us at the customer’s expense. Soulshine Wellness Products will cover the cost of shipping the replacement item back to you.
Incorrect Items
In the rare event that you receive the wrong product, please contact us within 7 days of delivery.
To process your claim, please provide us with:
- Your full name
- Clear photos of the incorrect product received
- A copy of your invoice
Once verified, we will ship the correct products to you right away, along with a prepaid return envelope so you can easily send back the incorrect items.
Legal Disclaimer & Liability
During checkout, the purchaser assumes all responsibility for the product and agrees to hold Soulshine Wellness Products exempt from any legal responsibility or liability for one’s actions following purchase.
Governing Law & Jurisdiction
All terms of sale, use, and conditions will be governed pursuant to the laws of the State of North Carolina, United States of America, notwithstanding any principles of the conflicts of law.
By purchasing from Soulshine Wellness Products, the purchaser consents that personal jurisdiction will be governed by the State of North Carolina should any dispute between the purchaser and the company arise at any given time. Both parties agree that any disputes arising out of these terms of sale or return policy shall be handled exclusively in the state and/or federal courts located in North Carolina.
If you have any questions regarding this policy or need to report a damaged/incorrect item, please contact our customer support team.